Orders & Payments
How to order
Select the products you want to order and add them to your basket. Review your basket before checking out, confirm your order and select your payment option to finalize the order. After the order has been placed, we are not able to adjust or cancel it. You just ordered your item! You will receive the order confirmation mail shortly.
Ordering from Outside EU (Switzerland & Norway)
For customers placing orders from outside the EU, shown EUR prices are excluding local VAT and import duties.
How do I cancel my order?
After the order has been made, you are not able to cancel or change it. Once it has been placed you will have to return the item under the terms of our returns policy.
How do I change my order?
Want to change your order. Please return the product and place a new order for the correct product via our online shop. You will receive the refund for the returned item shortly.
Entered an incorrect delivery address? Please contact our support team via our contact form, chat or mail.
The price of an item has been reduced since I placed my order.
Please understand that our prices are constantly changing, depending on current trends, promotions, and inventory. If the price of a product is reduced but you have already ordered it, we cannot give you any subsequent reimbursement of the difference.
Why have I not received an order confirmation email?
Please check if you have received an order confirmation within 2 hours after placing the order, it could be the case it ended up in your spam folder. If the email is not located in your mailbox, the payment is most likely still pending, this means that your order still hasn't been confirmed.
If that is the case, we advise you to check your bank statement, Paypal account or credit card statement.
If the amount has in fact been deducted from your account and you haven't received the confirmation email, please contact us via our contact form, chat or mail for further assistance.
Do you restock sold out stock?
Our popular products sell out fast, so it's best to grab them before its gone. We always keep our range up to date, but we don't always restock most products during the season. You can always inquire one of our dealers whether they still have the desired size or color in their assortment.
Find your nearest dealer through the use of our shopfinder here.
What payment methods can I use?
We offer the following payment methods:
EU: Apple Pay, PayPal, iDEAL, Bancontact, and Credit Card (Mastercard, American Express and Visa).
UK: Apple Pay, PayPal, Bancontact and Credit Card (Mastercard, American Express and Visa).
US: Apple Pay, PayPal and Credit Card (Mastercard, American Express and Visa).